Refund & Returns Policy
Your happiness means everything to us.
Because every ring in our collection is Created For You — individually handcrafted to your chosen carat size and ring size — each piece is uniquely yours from the moment you place your order. For this reason, we are unable to accept returns or offer refunds on personalised orders. However, your peace of mind is our priority and we will always do right by you.
Faulty or Damaged Items
If your ring arrives damaged or with a manufacturing fault, please contact us within 7 days of receiving your order and we will make it right — whether that's a repair, replacement or resolution that works for you.
Wrong Item Received
If we've made an error with your order, we sincerely apologise. Contact us immediately and we will prioritise getting the correct ring to you as quickly as possible at no extra cost.
Resize Service
We offer a complimentary resize service within 30 days of receiving your order. Simply get in touch with our team and we'll take care of it.
Get In Touch
If you have any concerns about your order please don't hesitate to contact us. We're here to help and want you to love your ring.