Shipping & Returns

Shipping Policy

At MARA Bridal, every piece of jewellery is precious cargo. Each order is packaged in our signature presentation box and shipped fully insured, with signature required on delivery.

Ready-to-Ship Pieces

In-stock items — including selected wedding bands, earrings, chains and tennis bracelets — are dispatched within 1–2 business days of your order.

• Australia-wide: complimentary fully insured express shipping on all orders.
• Delivery typically takes 2–5 business days once dispatched, depending on your location.

Made-to-Order & Atelier Pieces

Many MARA pieces — including engagement rings and items crafted in your chosen carat weight, metal and size — are made to order in partnership with our atelier. Please allow 3–6 weeks from order confirmation to dispatch. We will keep you updated at every stage, and contact you promptly if your piece will be ready sooner or requires additional time.

Tracking & Insurance

Every order is shipped with:

• Full transit insurance to the value of your piece
• Tracking details emailed to you on dispatch
• Signature required on delivery for your security

We recommend providing a delivery address where someone will be available to sign. Orders cannot be redirected once shipped.

International Orders

We currently ship within Australia. International delivery may be available on request for selected pieces — please contact us at info@marabridalluxuryjewellery.com.au before ordering and we will confirm availability, shipping cost and any customs duties, which are the responsibility of the recipient.

Collection & Consultation

You are always welcome to arrange a personal consultation or collection by appointment. Please contact us to arrange a time.

Returns & Refunds Policy

We want you to adore your MARA piece. If something isn't right, we're here to help.

Change of Mind — Ready-to-Ship Items

We offer a 30-day return period on ready-to-ship items. If you change your mind, you may return your item for a refund, exchange or store credit, provided that:

• You contact us within 30 days of delivery to request a return authorisation;
• The item is returned unworn, in its original condition, with all original packaging and any certificates;
• The item is not a custom, made-to-order, engraved or resized piece (see below).

Once your return is received and inspected, your refund will be processed to your original payment method within 5 business days. Return shipping must be fully insured and tracked; we recommend contacting us first so we can guide you on safe return shipping. Return shipping costs are the customer's responsibility for change-of-mind returns.

Custom, Made-to-Order & Personalised Pieces

Pieces that are made to order, made to your specifications (including your chosen carat weight, metal or size), engraved, or otherwise personalised are final sale and cannot be returned or exchanged for change of mind. This does not affect your rights under the Australian Consumer Law if the item is faulty.

Faulty Items — Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Minor problems: we will repair the item free of charge within a reasonable time. If we cannot, you may choose a refund or replacement.
• Major problems: you may choose a refund, a replacement, or to keep the item and receive compensation for any drop in its value.

Nothing in this policy limits your rights under the Australian Consumer Law. For more information, visit the ACCC at www.accc.gov.au.

How to Start a Return

Email us at info@marabridalluxuryjewellery.com.au with your order number and the reason for return. We will reply with a return authorisation and instructions for insured return shipping. Please do not ship any item back without authorisation, as uninsured or unauthorised returns cannot be accepted.